Reimagining the Workforce of Future for Retail
As the nature and content of work continue to shift in the post-pandemic era, organizations are looking forward to signing up with end-to-end transformation programs. Retail’s most recent strategic transformation has been intensified and accelerated due to COVID-19. In the US, expenses on clothes plummeted by 50% from February to March 2020, but food and […]
Hyperautomation: Driving Telco Customer Experience
Telecommunication providers transform network architectures and service offerings to cater to new and emerging markets. However, back-office processes are manual and labor-intensive with traditional and legacy systems. This typically adds time and cost to operations and heightens the potential for human error. By employing digital technologies, including robotic process automation (RPA) and cognitive automation (CA), […]