Digitalization in today’s world provides scope for innovation in customer engagement. The customer journey is more complex now than ever. Along with offering the right solutions to customers, creating highly-personalized experiences in real-time is essential. Artificial Intelligence (AI) and Machine Learning (ML) have brought about a revolution in this area. MOURI Tech has invested in the AI space with the creation of a chatbot service, MOURI HRAssist–employees’ personal HR assistant. MOURI HRAssist allows seamless interaction with employees while responding to their queries as a virtual assistant.
MOURI HRAssist aims to help employees perform HR transactions virtually without logging into HRIS portals such as SAP on-premise HR System, SAP SuccessFactors and Fieldglass for contingency workers. Some simple HR transactions such as log time entry, request vacation, change address information and so on can be achieved by chatting with MOURI HRAssist. This software can be seamlessly integrated with any on-premise or cloud solution, which includes SAP and non-SAP systems like SAP ECC, SAP S/4HANA, Workday, SAP SuccessFactors, SAP Fieldglass, SAP Concur, etc. MOURI HRAssist can be rapidly deployed to any customer within weeks.