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NOC

Get Workflow Efficiency and Shorter Response Time With Unrivalled NOC

Security and network challenges prevent software providers from focusing on important business constraints: innovation, growth, quality, and ROI. Effective Network Operations Centre (NOC) helps take control of the infrastructure support to meet specific needs of technology environment and operational workflow.

MOURI Tech’s comprehensive NOC works closely to safeguard an enterprise’s technology infrastructure. Our NOC team is responsible for monitoring and maintaining overall network infrastructure, with the primary goal of ensuring uninterrupted network operations. To offer comprehensive, operational, and fault-free managed NOC services, MOURI Tech follows a distinct monitoring hierarchy structure, and 24/7 availability of adequate shadow resources to prevent operational loss.

Enhanced Solution to Increase Organizational Productivity

Reactive NOC

  • Employs a break-fix model by manually monitoring the business’s network
  • Responds to incidents as they appear

Proactive NOC

  • Manually monitors the network
  • Leverages automated software monitoring
  • Root Cause Analytics (RCA) to identify and analyze trends in the data

Proactive NOC with SOC

  • Manually monitors the business’s network
  • Leverages automated software monitoring and RCA to analyze data trends
  • Applies an SOC to manage access control, intrusions, and threat intelligence

Reduce OPEX and CAPEX While Increasing Operational Efficiency and Accuracy With Enhanced Fault Management Solutions

What MOURI Tech “Manages”

  • Server Management
  • Network Management
  • Database Management
  • Cloud Management
  • Virtualization Management

What MOURI Tech “Monitors”

  • Server Monitoring
  • Network Monitoring
  • Website Monitoring
  • Application Monitoring
  • Virtualization Monitoring
  • Cloud (AWS & Azure) Monitoring

Resolve and Prevent Network Challenges to Ensure a Robust and Dependable Infrastructure

MOURI Tech’s NOC Framework

NOC Architecture Leveraging Three-level Support Model

Level 1

  • Proactive alarm monitoring 24/7
  • Issue ticket management as per SLA
  • Fault management and remote assistance

Level 2

  • Higher-level support for fault management
  • Change execution
  • Root cause analysis
  • Coordination with TAC

Level 3

  • Change validation
  • Problem management
  • Coordination with TAC

Flexible Support Model (Onsite/Offsite/Hybrid)

Meet Specific Requirements and Growing Business Needs

MOURI MaaS

  • Focus attention and resources on core business competencies by offloading the IT infrastructure monitoring tasks
  • Act as a service resource or complement in-house teams as an extension

MOURI Manage

  • Keep devices running swiftly and remediate any system issues.
  • 24/7 MOURI MaaS service allows enterprises to access late nights tasks, weekends, and holidays super easy
  • Taxonomy Support to extract relevant information

MOURI Staff AUG

  • Define requirements and pick dedicated team from certified experts to meet growing needs
  • Dedicated NOC team to take care of end-to-end solutioning

MOURI RMM

  • Focus on customers and strategic activities by offloading projects to dedicated team of experts. Collaborate to support projects and deliverables through Remote Monitoring & Management (RMM)

MOURI Tech – NOC Lifecycle Support

MOURI Tech Value Proposition

  • Customized service architecture designing to isolate and prevent any impact on end-customers
  • Instill the ability to offer end-customers with the right-sized solution for enhanced environment and budget
  • Efficient monitoring of all security activities across end-customer environments to enable quick turnaround time
  • Dedicated container for each end-customer’s data storage to ensure leak-proof data compartmentalization

Insights

Implemented Enterprise Search and Helped a Pharma Giant Attain Reduced Time-to-market for New Drugs

Enabling Manufacturing Companies with Intelligent Search for Smarter Insights, Improved Productivity and Cost Reduction

Resolve, Secure and Prevent Network Challenges with MOURI Tech. Let’s Get Started

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