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Microsoft Dynamics 365

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Automate Business Processes with NexGen Transformation Services

In an era of swift transformation, leveraging advanced tools and technologies is key to staying ahead in the competitive landscape. For organizations aiming to streamline processes and boost customer engagement with data-driven insights, “MOURI Tech offers expert guidance.” Harness the power of MS Dynamics 365, a comprehensive suite of business applications designed to unleash your true potential of business.

MOURI Tech offers a broad spectrum of services and solutions, expertly designed to meet the ERP and Customer Engagement demands of contemporary enterprises. With Microsoft, we ensure that our customers extract maximum value from their investments, enhancing their business capabilities and outcomes.

Microsoft D365 Customer Engagement Services

MOURI Tech offers a Dynamics 365 Customer Engagement suite, with CRM applications that significantly enhance business operations across multiple dimensions

  • Lead to Quote Cycle Implementation with KPIs and Dashboards
  • Sales Call Reporting with Outlook Integration
  • Streamline customer engagement via advanced CRM functionalities
  • Utilize AI-driven insights for accurate sales forecasting and opportunity management
  • Implement automation in sales workflows to increase efficiency and accelerate sales cycle
  • Automation for Multilevel Complex Business Cases
  • Service Console with Third Party Integration
  • Leverage AI to gain deep insights into customer behavior and preferences, enabling personalized experiences
  • Offer seamless omnichannel customer support
  • Empower customers with self-service options through customizable portals. Enhancing customer satisfaction
  • Campaign Management
  • Lead Capture Process
  • Marketing Automation
  • Marketing Insights
  • Customer Segmentation & Targeting
  • Event Management Integration
  • Social Media Integration
  • Customer & Partner Communities with Multiple Profiles & Configurations
  • Sites with Advanced UI
  • Schedule and Dispatch Field Service Resources
  • Manage Work Orders, Inventory, and Customer Assets
  • Optimize Field Service Operations
  • Equip field technicians with mobile access to service requests for on-the-go efficiency.
  • Utilize AI and Machine Learning to predict service needs and reduce downtime
  • Offer customers real-time visibility into service, enhancing transparency and satisfaction.
  • Power BI-based Reporting
  • Embedding PBI into CRM apps
  • Automation leveraging Power Automate
  • Design and deploy custom dashboards for real-time data visualization and decision-making
  • Streamline and automate complex business processes, enhancing operational efficiency
  • Implement AI capabilities to analyze data and provide predictive insights

Dynamics 365 ERP

Dynamics 365 ERP suite offers cloud-based business applications designed to streamline operations, such as customer engagement and finance, addressing specific ERP needs for efficient organizational process management and optimization

Business Central/NAV

  • All-in-one Solution: Seamlessly integrated tools for finance, sales, service, and operations, expertly tailored for SMEs
  • Tailored for Growth: Tailored support solutions meticulously crafted for the unique needs of small and medium-sized businesses
  • Streamlined Management: Essential business functions streamlined and integrated on a unified platform for more efficient operations
  • Enhanced Supply Chain Visibility: Essential business functions streamlined and integrated on a unified platform for more efficient operations

Finance and Operations/AX

  • Accounts Payables: Efficiently manages vendor invoices, payments, and financial commitments, streamlining your financial operations
  • Accounts Receivables: Efficiently oversees customer invoicing, receipt processing, and revenue collection, enhancing your financial management
  • Taxation: Navigates taxation complexities, ensuring compliance with regulatory standards for seamless financial operations
  • Omnichannel Payments: Streamlines multi-channel payments, fostering enhanced customer experiences and driving profitable engagement

Business Benefits of Microsoft Dynamics 365

Enabling Businesses to Enhance Productivity and ROI

360-Degree View

Unlock unparalleled business insights and elevate decision-making with a 360-degree view of your operations to drive strategic actions and foster growth

Financial Management

Ensure solid financial management, encompassing meticulous accounting, strategic budgeting, and detailed reporting

Marketing and Sales

Empower organizations to craft tailored and impactful marketing campaigns that resonate deeply with specific audience segments, fostering lasting customer relationships.

Customer Service Excellence

Deliver exceptional customer service, encompassing comprehensive case management and adhering to robust service-level agreements

Automation and Workflow Management

Enhance productivity by streamlining tasks and workflows through smart automation

Low Code-No Code Application Development

Seamlessly craft bespoke applications that cater to your unique business requirements using our user-friendly Low Code-No Code platform.

MOURI Tech Custom Implementation Approach

Initiate

Assess & Plan

Involves assessing and planning – starting with defining business goals and KPIs to assessment & workshops, leading to gap-fit analysis and solution blueprint.

Implement

Design & Build

Involves creation of the solution – setting up ALM, data model, configurations and customizations, integrations, security and other NFRs to Test strategy and plan.

Prepare

Test, Train & Go-Live

Involves various testing (functional, NFR, data, User acceptance) end user training leading to cut-over and go-live of the new system.

Operate

Support & Maintain

Covers post-implementation support and maintenance including optimizations, monitoring system health, performance improvements.

MOURI Tech Value Proposition

  • CMMI DEV/5 certified organization with two decades of global industry experience, including Fortune 500 companies and strategic partnerships
  • From entertainment and education to healthcare and enterprise, our solutions span various sectors, transforming how industries operate and connect.
  • Our products are designed with you in mind, offering intuitive interfaces and captivating experiences that resonate with users of all ages.
  • Our dedicated support team ensures seamless integration, training, and ongoing assistance to maximize the benefits of AR and VR in your life or business.

MOURI Tech Value Proposition

MOURI Tech is committed to delivering superior value through their Intellectual Property (IP) assets built on industry, technology, and business process expertise.

  • Implementation & Migration Guides: Resources for streamlined technology transitions.
  • Industry Solutions: Tailored strategies for sector-specific challenges.
  • Process Maps: Visual workflows for operational clarity and efficiency.
  • Frameworks: Structured approaches to complex problem-solving.
  • Tools & Products: Leveraging tech to optimize business processes.
  • Risk Management: Mitigating potential pitfalls proactively.
  • Benchmark Studies: Comparing performance to industry standards.
  • Best Practices: Embracing top-tier methods for quality results.

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