Microsoft D365 Customer Engagement Services
MOURI Tech offers a Dynamics 365 Customer Engagement suite, with CRM applications that significantly enhance business operations across multiple dimensions
Sales
- Lead to Quote Cycle Implementation with KPIs and Dashboards
- Sales Call Reporting with Outlook Integration
- Streamline customer engagement via advanced CRM functionalities
- Utilize AI-driven insights for accurate sales forecasting and opportunity management
- Implement automation in sales workflows to increase efficiency and accelerate sales cycle
Customer Service
- Automation for Multilevel Complex Business Cases
- Service Console with Third Party Integration
- Leverage AI to gain deep insights into customer behavior and preferences, enabling personalized experiences
- Offer seamless omnichannel customer support
- Empower customers with self-service options through customizable portals. Enhancing customer satisfaction
Marketing
- Campaign Management
- Lead Capture Process
- Marketing Automation
- Marketing Insights
- Customer Segmentation & Targeting
- Event Management Integration
- Social Media Integration
Customer Insights
- Customer & Partner Communities with Multiple Profiles & Configurations
- Sites with Advanced UI
Field Service
- Schedule and Dispatch Field Service Resources
- Manage Work Orders, Inventory, and Customer Assets
- Optimize Field Service Operations
- Equip field technicians with mobile access to service requests for on-the-go efficiency.
- Utilize AI and Machine Learning to predict service needs and reduce downtime
- Offer customers real-time visibility into service, enhancing transparency and satisfaction.
Reporting & Automation
- Power BI-based Reporting
- Embedding PBI into CRM apps
- Automation leveraging Power Automate
- Design and deploy custom dashboards for real-time data visualization and decision-making
- Streamline and automate complex business processes, enhancing operational efficiency
- Implement AI capabilities to analyze data and provide predictive insights